CrossCountry has cancelled almost all train services on Sunday following a power cut in Birmingham that knocked out its control centre. The operator said the outage left many of the systems used to manage the railway unavailable, forcing it to suspend most routes until further notice.
Which routes are affected
Popular services linking Glasgow to Edinburgh, Manchester to Birmingham, Cheltenham to Cardiff and Newcastle to Edinburgh are among those cancelled. A near-normal service is expected between Peterborough, Cambridge and Stansted Airport due to planned engineering work, the company said.
A rail replacement bus service will remain in place as planned between Leicester and Peterborough.
Ticket acceptance and alternatives
Tickets bought for travel on CrossCountry services on Sunday can still be used with other train operators on the same route. The tickets will also remain valid on CrossCountry services until Wednesday.
Chiltern Railways said it had added services between Birmingham Moor Street and Oxford to help with the disruption, adding it will accept all CrossCountry tickets via any reasonable route. London North Eastern Railway also confirmed it would accept CrossCountry tickets to help get affected customers to their destination.
Refunds and compensation
Customers can apply for Delay Repay compensation if their train is delayed by 30 minutes or more, while those who choose not to travel can claim a refund. People planning on travelling on Sunday are advised to check their journey with National Rail Enquiries.
A CrossCountry spokesperson said: 'While we will run as many trains as possible, passengers should expect significant reductions to services and cancellations across almost all CrossCountry routes throughout the day. We are sorry to passengers affected by this significant and unforeseen disruption.'
They added: 'We are working closely with relevant partners and will provide further updates as soon as possible.'
