Thousands of unpaid carers across London are struggling in poverty, largely because they are unaware of the financial support and services they are entitled to, a London Assembly committee has heard.
The Hidden Crisis of Carer Identification
During a session on Monday, 12 January 2026, the London Assembly's Economy, Culture and Skills Committee was told that a fundamental problem is that many people do not even recognise themselves as carers. David Walker, CEO of Bromley Third Sector Enterprise, explained that individuals often see themselves simply as a partner, parent, or child looking after a loved one, not realising this role qualifies them for specific support.
"Very often what we see is the number of carers who do not realise they're a carer," Mr Walker said. He emphasised the vital need for professionals across the system, from reception staff to social prescribers, to become more 'carer aware' and help identify these individuals.
Stark Poverty Figures and Inadequate Support
The scale of the issue is backed by alarming statistics. At the time of the 2021 census, around 7.8 per cent of Londoners were providing unpaid care. According to Carers UK, 29 per cent of these carers in the capital were living in poverty in 2021/22, a significantly higher rate than the 21 per cent poverty figure for Londoners overall.
While entitlements like Carer's Allowance (CA), worth up to £83.30 a week, and council-funded Respite Care exist, experts argue they are insufficient. Carers UK notes that 62 per cent of those receiving CA still live in poverty. Furthermore, access to Respite Care has become more limited as local authority budgets are cut.
Mike Rich, CEO of Barnet Carers, highlighted a severe lack of clarity around the full range of entitlements, which can include council tax discounts, Blue Badges, and Attendance Allowance. "To be honest, I don't think there is enough clarity," he told the committee.
Incorrect Information and a Call for a London-Wide Campaign
The challenges are compounded even when carers seek help. Committee Chair Hina Bokhari cited a report which found at least 69 councils in England and Wales displayed incorrect criteria for council tax reductions. David Walker added that complex, inaccessible application forms mean 98 per cent of clients need help to complete them.
In response, care leaders made a united appeal for a positive, capital-wide awareness campaign spearheaded by City Hall. Carla Brain of Enfield Carers Centre said such a campaign would be "incredible" in helping people realise when they 'cross over' into a caring role. She also proposed extending free Tube travel to young carers, who currently get free bus travel, to help with hospital trips in central London.
Mike Rich agreed, stating that improved carer identification "would make a significant difference."
A spokesperson for the Mayor of London acknowledged the "enormous contribution" of unpaid carers and stated that Sadiq Khan is committed to supporting Londoners, pointing to the Cost of Living Hub which provides information on financial rights and entitlements.
