Royal Botanic Gardens, Kew, has launched a major initiative to revitalise its ageing entrance gates, starting with a comprehensive redesign of the Brentford Gate. The world-renowned attraction in South West London has identified three of its four entrances as being in poor condition and failing to provide a fitting welcome.
Plans Submitted for Brentford Gate Transformation
Kew has formally submitted a planning application to Richmond Council to demolish and replace the existing admissions kiosks at Brentford Gate. This marks the first phase of a long-term project, with the Brentford entrance deemed the most urgently in need of attention. The proposed works will serve as a blueprint for future upgrades to Lion Gate and Elizabeth Gate when funding allows.
Victoria Gate, the gardens' main entrance, is not currently slated for work as it remains in significantly better condition. An internal report by Kew stated that the three other entrances have become "tired looking and outdated," with substandard welfare facilities for staff that detract from the visitor experience.
Addressing Poor Conditions and Improving Accessibility
The report highlighted specific feedback about Brentford Gate, citing "unhygienic and uncomfortable facilities" that lack privacy and proper functional separation. Significant concerns were raised over the low quality of staff toilets, kitchenettes, and welfare areas.
Under the new plans, the outdated kiosks will be replaced by a single, modern admissions building. This new structure will feature a canopy for shade and will be set back from the gate itself. This redesign aims to create a more open and welcoming space with better views into the gardens, improving the experience for visitors queuing to enter.
A New Building for a World-Class Attraction
The proposed building will include a host of improvements designed to boost inclusivity and service quality. Key features will include:
- A staff-accessible toilet.
- New seating, bins, water fountains, and signage.
Kew's report emphasised that the upgrades will enhance both the quality and accessibility of the entrance. The new facilities are intended to provide "fast hassle-free entry for regular visitors" while also ensuring "great face-to-face customer service available for all."
The institution stated that an admissions building for one of London's top attractions must reflect Kew's values as a heritage asset, scientific collection, and evolving cultural site. The new Brentford Gate building is seen as crucial for improving wayfinding, brand identity, and ecological sustainability. Richmond Council is expected to make a decision on the planning application in due course.
