The Rubens at the Palace Review: Inside One of London's Most Welcoming Five-Star Stays
By Julie Bayley, Freelance Journalist. Published 4th April 2026, 11:22 BST.
From opulent suites to standout dining and genuinely heartfelt service, The Rubens at the Palace delivers a five-star London stay that feels personal, polished, and utterly unforgettable. This family-run Red Carnation property isn't just a hotel; it's a place where welcome and warmth have become an art form, making every interaction—from the first smile at the door to the smallest thoughtful touch—feel exceptionally special.
A Prime Location with Unmatched Hospitality
Standing out amid London's wealth of great hotels is a tall order, but The Rubens at the Palace immediately sets itself apart with one of the most distinctive five-star experiences in the capital. Located on Buckingham Palace Road, just a short stroll from the palace itself, you couldn't be more central. Nearby attractions include St James' Park, Green Park, Hyde Park, Mayfair, and Soho, with the closest tube station only a 10-minute walk away. However, the truth is that regardless of its coveted address, you could place this hotel anywhere and still enjoy the best of times, thanks to its unwavering commitment to making guests feel like family.
First Impressions and Architectural Charm
The wow factor begins before you even step inside. The hotel features a classic red-brick façade with a constant sense of ceremony at the entrance, offering a reassuringly traditional feel that is polished, precise, and unmistakably British. This heritage setting is softened by a striking living wall, adding a fresh, contemporary contrast. Attentive doormen, including the instantly likeable Taylor and Robert, greet guests with wide smiles, extending a warm welcome to children and dogs alike. In fact, The Rubens won Gold in the 2026 Junior Travel Awards for Best City Hotel for Families.
Luxurious Accommodations and Suites
Guests can choose from 161 individually designed rooms and suites, many adorned with Murano chandeliers and velvet tapestries. For example, the opulent King's Suite on the second floor spans 55 square metres, feeling more like a private apartment than a hotel room by London standards. At its heart is a hand-crafted, four-poster Savoir bed dressed in crisp 200 thread-count percale cotton linens. The main bathroom boasts marble tiling, fluffy towels, his and hers sinks, and endless mirrors, complemented by the plushest white towelling robes.
Exceptional Dining and Culinary Experiences
Once you've dragged yourself away from the windows with views of the Royal Mews, head downstairs to the New York Bar and English Grill for unforgettable memories. The buzzy bar features Lucio, a welder-turned-bar manager and mixologist extraordinaire, who showcases his impressive skills at the newly launched Negroni trolley. Food at the English Grill, which holds two AA Rosettes, is nothing short of spectacular. Start with chicken noodle soup or duck ragu, then order the beef Wellington—a sublime work of art finished with a silky lobster sauce, promised as the finest in London by Executive Chef Ben Kelliher. For post-mains drama, opt for the Crepes Suzettes, flambeed at your table by the seasoned professional Gianni, who has served notable figures like Lady Diana and Pavarotti.
Art, Afternoon Tea, and Additional Highlights
The public rooms at The Rubens serve as an art journey, with imposing war-themed paintings adorning the walls as a tribute to the monarchy's illustrious heritage. Other highlights include an award-winning Curry Room celebrating Indian flavours and delectable French toast at breakfast. Afternoon tea in the Palace Lounge offers a perfect respite, with comfy sofas overlooking the palace, served by exemplary staff like Kalpita and Shrinivas. Hotel manager Leo Forte has trained his team impeccably, ensuring every moment is flawless.
A Personal and Unforgettable Experience
As we prepared to leave The Rubens, it became clear that we had experienced something extraordinary over two days. Treated like respected friends with genuine warmth and an authentic desire to please, it's no wonder one regular guest described it as "like going home." Nightly rates start at £320 for a Classic Double Room on a B&B basis, offering a five-star stay that truly stands out in London's competitive hotel scene.
