Nissan has agreed to repair a driving instructor's car free of charge after the vehicle developed repeated faults, saving the instructor from a costly legal battle. The instructor, who asked not to be named, had purchased a Nissan Qashqai in 2023 for £28,000, which soon began experiencing electrical issues, including problems with the infotainment system and the engine warning light.
Repeated Faults and Frustration
The instructor reported the faults to the dealership multiple times over several months, but each time the repairs were only temporary. The car would be fixed, only for the same issues to reappear within weeks. This cycle of breakdowns and repairs caused significant disruption to the instructor's business, as the car was essential for giving lessons. The instructor estimated that the faults cost them around £2,000 in lost income due to cancelled lessons and time spent at the garage.
Nissan Steps In
After the instructor contacted the Guardian's consumer affairs team, Nissan reviewed the case and agreed to carry out a full repair at no cost. A Nissan spokesperson said: "We take customer satisfaction very seriously and, after reviewing this case, we have agreed to cover the full cost of repairs as a gesture of goodwill." The company also extended the car's warranty for an additional year.
Impact on the Instructor
The instructor expressed relief and gratitude, stating: "I am delighted that Nissan has finally agreed to fix the car. The faults have been a nightmare for my business, and I am glad I don't have to go to court to get them sorted." The instructor was able to resume lessons without further interruption.
Consumer Rights Context
Under the Consumer Rights Act 2015, consumers are entitled to a repair or replacement if goods are faulty and not of satisfactory quality. If a repair fails, consumers can seek a refund or compensation. In this case, the instructor was prepared to take legal action under the act if Nissan had not resolved the issue. Consumer experts advise documenting all faults and communications with dealers to strengthen such claims.
