The Department for Work and Pensions (DWP) has issued a critical alert to millions of benefit claimants across the UK, warning them not to disregard an important letter that will soon arrive in their post.
The Crucial Letter You Must Not Ignore
This letter, formally known as a managed migration notice, marks a significant step in the government's plan to move individuals from older, legacy benefit systems onto Universal Credit. The DWP is now actively contacting people who receive payments under schemes such as income-related Employment and Support Allowance (ESA), Income Support, and income-based Jobseeker's Allowance (JSA).
Social security minister, Sir Stephen Timms, emphasised the urgency in a recent DWP update. "If you get that letter asking you to move to Universal Credit, don't ignore it," he stated. "It's crucial to respond, so you can keep getting the support you're entitled to." The letter will clearly state the deadline for submitting a Universal Credit application.
What Happens If You Receive the Letter?
Claimants are being warned that their existing benefit payments will eventually stop if they fail to apply for Universal Credit by the specified date. However, the process does allow for some flexibility. If a claimant has a valid reason, they can contact the DWP to request additional time to complete their application.
To arrange this or for any queries, individuals should call the Universal Credit Migration Notice Helpline on 0800 169 0328. The helpline is open from 8am to 6pm, Monday to Friday.
Enhanced Support for Vulnerable Claimants
The transition is already well underway. The tax credits system, including Working Tax Credit and Child Tax Credit, has officially ended and been replaced by Universal Credit. For other benefits, the clock is ticking. Income Support and income-based Jobseeker's Allowance are set to close at the beginning of April 2026.
The DWP has highlighted its specialised support for more vulnerable claimants, particularly those on ESA. This personalised assistance, known as the enhanced support journey, has already been provided to over 220,000 people. It includes comprehensive help such as telephone support, home visits, and guidance from specialist teams.
"Over 220,000 vulnerable people have now got the specialist support they need to move to Universal Credit," commented Mr Timms, "proof that we're delivering a social security system that has respect at its heart." He added that the government is committed to ensuring no one is left behind, with further help available via online guidance and support from Citizens Advice.
