Devonshire Dementia Care Home in New Malden, South London, has been rated 'outstanding' by the Care Quality Commission (CQC), following an inspection in May. The upgrade from 'good' (awarded in 2020) reflects the home's exceptional care, which has led to residents reporting improved health and wellbeing.
Residents see better health outcomes
The CQC report highlighted that residents consistently achieved better outcomes than expected compared with similar services. People living at the home, along with their relatives, told inspectors that their health and wellbeing had improved since moving in, including better mobility, nutrition, and hydration. One resident said: "There is always a wonderful atmosphere in the home and some interesting activities happening in the lounge. It’s never dull here. I can’t fault anything about the home."
Innovative practices reduce infections and falls
Inspectors noted that the home's hydration programme had reduced urinary tract infections over the previous 12 months, while motion sensors contributed to a major reduction in falls during the same period. The home also supports residents' independence and involves them in care decisions, respecting their culture and background.
Staff praised for personalised care
Amanda Partington-Todd, CQC's deputy director of adult social care in London, said the dedicated staff deliver "exceptionally personalised care that was genuinely built around each person’s identity, history and wishes." She added: "People and their relatives consistently told us they received exceptional care, and our inspectors saw this for themselves. They described staff as kind, respectful and compassionate, and spoke warmly about the welcoming atmosphere, meaningful activities and the positive experience of living at the home."
Examples of tailored support
The report cited examples of staff going above and beyond, such as supporting a resident who loved gardening to design and manage their own garden, and enabling another to paint based on their past interests. Music chosen by residents was played throughout the home, including in bathrooms, to help them feel calm during personal care. For one person, traditional music and images from their country of birth were used during mealtimes to enhance emotional wellbeing.
Leadership and community collaboration
Community partners praised the home's leaders for developing new initiatives and pilot schemes to better meet the needs of people with dementia. Ms Partington-Todd noted that leaders created a culture where staff felt empowered to share ideas and embrace innovation, continuously improving residents' experiences.
The care home, which can accommodate up to 34 older people with dementia, had 32 residents at the time of inspection. The home's team said they were "absolutely thrilled" with the report, according to the Local Democracy Reporting Service.
