Thames Water has confirmed that customers should not expect any reduction in their water bills as a result of the ongoing hosepipe ban. The ban, which restricts activities such as watering gardens and filling paddling pools, has been implemented across the country following record-breaking hot weather and a dry spring.
Customer Questions on Bill Reductions
Some customers have asked whether the restrictions would lead to lower charges. Thames Water addressed these queries, explaining that unmetered customers do not have charges related to hosepipe use. The company stated: "Unmetered customers don't have charges that relate to the use of hosepipes. So, there are no charges made in respect of prohibited uses that would reasonably need to be reduced. This is in line with the Flood and Water Management Act 2010 and section 76(6) of the Water Industry Act 1991."
Impact on Metered Customers
For metered customers, Thames Water noted that they pay for the water they actually use. Since a hosepipe would not have been used during restrictions, no charges for that usage would apply. However, the company added: "No charge reductions would be applicable to metered customers." Anglian Water similarly confirmed that unmetered customers "won't see a change to their charges," though metered customers could see lower bills if they use less water overall.
Billing Structure in England and Wales
Households in England and Wales receive water bills either through a fixed-rate charge or based on actual consumption via a water meter. Those without a meter are subject to an unmeasured charge, which is not affected by the hosepipe ban. Citizens' Advice clarified that the unmeasured charge "is often made up of a standing charge and a charge that varies." Water bills are calculated using a combination of a property's flat rate charge, assessed volume charge, and rateable value. Citizens' Advice added: "Some water companies will charge a flat rate for everyone, wherever they live and whatever property they live in. Assessed Volume Charge is usually based on the size and type of the property or the number of occupants. It can sometimes be offered instead of a meter, if you've asked for one and it's not possible to fit one at your property."
