Australia’s aged care regulator is investigating dozens of complaints that providers are charging fees for services older Australians cannot use or understand. A class action against one of the largest for-profit providers also alleges it charged residents additional fees for basic services it is legally obliged to provide.
Regulator probes 'unused services' fees
The regulator confirmed it is looking into multiple reports of residents being billed for amenities like Foxtel, wine, and newspapers that they did not request or benefit from. According to Guardian Australia medical editor Melissa Davey, some residents have been charged up to $52 per day for such items.
Class action targets major provider
A class action has been filed against a major aged care company, accusing it of imposing extra fees for services that should be covered by basic care obligations. The lawsuit alleges that residents were charged for high teas, entertainment, and other activities they could not physically or mentally participate in.
“It’s about charging for services they can’t use and in many cases don’t even know they’re being charged for,” Davey said. The case highlights systemic issues in the sector, where vulnerable Australians are exploited for profit.
Impact on residents and families
Families have reported discovering the charges only after reviewing itemized bills. Many residents have dementia or other cognitive impairments, making it impossible for them to consent or understand the fees. The regulator is urging anyone with concerns to come forward.
“This is a breach of trust,” Davey added. “These are people who have worked their whole lives and deserve dignity in their final years.”
