Fitzrovia Medical Clinic, a private medical facility in one of London's wealthiest areas, shut down just 12 days after a Care Quality Commission (CQC) inspection report flagged major safety concerns, including staff's apparent inability to identify sepsis symptoms. The clinic was rated 'inadequate'—the lowest possible—during an inspection in March 2025, with the report published on June 19, 2025. The service was archived on the CQC website on July 1, 2025, after provider Fitzrovia Medical Ltd closed it.
Inspection findings highlight safety risks
The CQC inspector found that the clinic had missing and out-of-date items, with no documented risk assessments for medicines and equipment. Triage processes were ineffective, and staff could not demonstrate knowledge of sepsis recognition or escalation procedures. Patient record-keeping and staff training records were also inadequate, with no system to ensure abnormal results were followed up properly.
Despite these issues, the clinic was described as clean, accessible, and generally well-maintained, with staff feeling able to raise concerns. The clinic scored 'inadequate' in safety, effectiveness, and leadership, but 'requires improvement' in caring and responsiveness.
Clinic's response and patient feedback
Fitzrovia Medical Clinic confirmed that the inspection report related to a historic period before closure and that no patients were currently receiving care. The clinic, located within Fitzrovia Hospital, offered remote GP consultations, investigations, and prescriptions to adults and children.
The provider told the inspector that a patient feedback QR code in the clinic did not work, relying instead on Google reviews and in-person feedback. A compliments and complaints log from November 2023 to July 2025 recorded 15 compliments, with recent feedback describing a staff member as brilliant, sensitive, and supportive.
