Telstra chief executive Vicki Brady faced a barrage of questions for the first time since the company's nationwide outage on Wednesday, which affected train services, payment systems, and triple zero calls. Returning from annual leave, Brady insisted the failure was not the result of job restructuring, stating that 'people and processes worked as they should have'.
Software glitch behind the outage
Brady said Telstra would conduct a thorough investigation into the software glitch behind the outage. The company has not yet provided a timeline for the investigation's completion. The outage, which disrupted services across Australia, was traced back to a software issue reminiscent of a 2006-era system.
Political fallout and investigations
As the Telstra crisis unfolded, the Coalition faced another communications failure. Senator Sarah Henderson's triple-zero calls were defended by Taylor, while South Australian police investigated a claimed death linked to the Telstra outage. The incident has raised questions about the reliability of critical telecommunications infrastructure.
Brady's appearance marked the first time she addressed the media since the outage, which left millions without service for several hours. She reiterated that the company's priority is to restore trust and ensure such an event does not recur.
