Ofcom has issued a £23.8m fine to Virgin Media for failing to protect vulnerable customers during the analogue to digital landline migration. Discover the full story and what it means for consumer safety.
Over 24,000 people in Tunbridge Wells face water shortages after treatment plant failure. Bottle stations overwhelmed as businesses close. Full restoration expected Sunday.
Commonwealth Bank CEO defends keeping $270m in 'excessive fees' from low-income customers, calling refunds 'appropriation of shareholder property'. Consumer groups demand action.
Commonwealth Bank CEO Matt Comyn faces parliamentary scrutiny over refusing to refund fees to vulnerable customers. Read the full investigation details.
Millions of Sky TV subscribers could be owed hundreds of pounds in refunds as the broadcaster prepares to permanently shut down one of its longest-running services. Here's how to check if you're eligible.
Ministers have refused to implement compulsory training for retail workers to prevent discrimination against Muslim customers, sparking criticism from community leaders.