Brillio Earns Rising Star Status in European ServiceNow Ecosystem Report
Brillio, the Enterprise AI Accelerator, has been officially recognized as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report for Europe 2026. This prestigious designation places Brillio in the ServiceNow Consulting and Implementation Services (Professional Services) quadrant, underscoring its growing influence and innovative capabilities in the European market.
Key Strengths Highlighted by ISG
ISG, a leading global technology research and advisory firm, identified several critical factors that distinguish Brillio in the competitive European ServiceNow landscape. These strengths are pivotal to its recognition as a Rising Star.
- BFSI Domain Expertise and First-in-Region Innovation: Brillio has demonstrated exceptional leadership in the Banking, Financial Services, and Insurance (BFSI) sector. Notably, the company designed Europe's first ServiceNow Financial Crime deployment for one of the U.K.'s largest general insurers. Additionally, it developed a comprehensive service management strategy for a major European stock exchange, successfully consolidating five entities while automating regulatory submission controls.
- AI-First Delivery Approach: Brillio is making significant investments in agentic AI through its proprietary Agentic Data and Application Management (ADAM) platform. This initiative scales its ServiceNow practice by co-developing agentic workflows with partners, effectively transforming programs into measurable business outcomes and accelerating AI adoption for clients.
- Proprietary PULSE Methodology: The PULSE framework moves engagements beyond mere technical execution to strategic advisory roles. It helps customers transition from chaos to control by assessing maturity and defining clear pathways for future-state execution. This approach has delivered total cost of ownership (TCO) reductions exceeding £1 million for major European clients.
- Award-Winning CX and Business Change Focus: Brillio's human-centric transformation approach, which integrates IT with organizational change management, received external validation through the 2025 itSMF UK Customer Experience Award. This focus ensures that technological advancements are aligned with user needs and business objectives.
- Expanded Portfolio: Over the past year, Brillio has broadened its capabilities to include full-stack advisory, implementation, and managed services. The portfolio now features industry-specific solutions such as Operational Resilience, Business Workflows, Sales Order Management, and Configure, Price, Quote (CPQ) systems.
Executive Insights and Market Context
Ashwin Gaidhani, lead analyst at ISG, commented, "Brillio delivers standout value in Europe by combining deep BFSI regulatory expertise with first-in-region innovations such as Financial Crime workflows and multi-entity service consolidation. Its PULSE-led advisory model and award-winning CX transformation approach consistently drive measurable TCO reduction, stronger compliance, and human-centric modernization on ServiceNow."
Vivek Puri, managing director of CX and enterprise transformation at Brillio, added, "Being recognized as a Rising Star by ISG in the European ServiceNow ecosystem is a validation of our team's focused execution and the trust our clients place in us. As European enterprises pivot to AI-governed, upgrade-safe operations, we are uniquely positioned to deliver governed agentic workflows grounded in deep industry expertise — particularly across BFSI, where compliance and innovation must coexist."
Report Overview and Competitive Landscape
The ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report for Europe 2026 evaluates providers across three key quadrants: ServiceNow Consulting and Implementation Services (Professional Services), ServiceNow Managed Services, and Innovation on ServiceNow. The comprehensive study assessed 40 companies, with 37 qualifying for the Consulting and Implementation quadrant. Among these, 15 were recognized as Leaders, and only two, including Brillio, achieved the Rising Star designation.
This recognition highlights Brillio's strategic advancements and its commitment to driving AI-powered transformations for Fortune 1000 companies, enabling them to move from AI ambition to scaled impact more efficiently. The report underscores the company's role as a pivotal player in the evolving European technology and business services market.
