A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
BT Group makes strategic move to acquire budget broadband provider Plusnet amid ongoing customer losses and intense market competition. Discover how this acquisition aims to bolster BT's market position.
New research exposes the UK's top and bottom hotel chains based on customer satisfaction and value for money. Discover which brands are worth your stay and which to avoid.
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected households need to know about switching and payments.
Water companies could bill households twice for infrastructure repairs to tackle sewage pollution under new Ofwat proposals being challenged in court by environmental campaigners.
Groundbreaking clinical results reveal nearly half of customers using this innovative skincare formula experienced such dramatic improvements that it restored their confidence and transformed their daily lives.
Automation architect Raihan Islam responds to shocking KPMG report, revealing why businesses must maintain human voice in AI communications or risk losing customer trust and authenticity.
A shocking investigation reveals Australian banks are failing mortgage holders in financial distress, with complaints of dismissive treatment and inadequate support systems.
Ofgem investigation reveals energy suppliers are sitting on £240 million of customer credit from old accounts, with nearly two million households due refunds.
Major UK banks Barclays and Santander are experiencing the highest customer departure rates after recent service disruptions left customers frustrated and seeking more reliable alternatives.