A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
BT Group makes strategic move to acquire budget broadband provider Plusnet amid ongoing customer losses and intense market competition. Discover how this acquisition aims to bolster BT's market position.
New research exposes the UK's top and bottom hotel chains based on customer satisfaction and value for money. Discover which brands are worth your stay and which to avoid.
Exclusive investigation reveals shocking prison release errors while Elon Musk dominates word of the year lists. A look at the stories shaping Britain today.
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected households need to know about switching and payments.
The Duke of Sussex speaks out about his military service and calls for greater support for armed forces veterans in a powerful new interview.
Lambeth Council faces backlash after confirming the closure of its key welfare support service, leaving vulnerable residents without critical assistance for benefits, housing and debt issues.
Millions of Sky TV subscribers could be owed hundreds of pounds in refunds as the broadcaster prepares to permanently shut down one of its longest-running services. Here's how to check if you're eligible.
Health Secretary Wes Streeting reveals shocking accounts of racist abuse against NHS staff, comparing current hostility levels to the worst periods of the 1970s and 80s.
Royal Mail's modernised postboxes feature smaller apertures, preventing the charming tradition of yarn-bombing that has brightened British streets for years.
An investigation reveals how some London eateries are allegedly using mandatory service charges to avoid distributing tips to their waiting staff fairly.
Water companies could bill households twice for infrastructure repairs to tackle sewage pollution under new Ofwat proposals being challenged in court by environmental campaigners.
Exclusive: Civil servants confirm Prime Minister Keir Starmer received intelligence about Peter Mandelson's connections to Jeffrey Epstein before bringing him into government, raising serious questions about judgement and transparency.
An industry insider reveals that Call of Duty studios welcome the Xbox Game Pass price increase, believing it creates a fairer value proposition for their blockbuster titles.
Groundbreaking clinical results reveal nearly half of customers using this innovative skincare formula experienced such dramatic improvements that it restored their confidence and transformed their daily lives.
Automation architect Raihan Islam responds to shocking KPMG report, revealing why businesses must maintain human voice in AI communications or risk losing customer trust and authenticity.
A major incident in Cumbria's Shap area has derailed a Glasgow to London service, causing significant rail disruption and emergency response operations.
The Ministry of Defence announces major overhaul with new agency to manage armed forces accommodation after widespread criticism from service personnel and their families about housing conditions.
Firefighters across England are responding to a dramatic increase in animal rescue callouts, from swans trapped in fishing lines to deer caught in fencing, revealing the hidden demands on emergency services.
Defence Secretary Grant Shapps reveals massive £9.2bn investment to transform crumbling military accommodation into modern homes for service personnel and their families across the UK.
An East London council faces severe criticism after distributing out-of-date cured meats to elderly and vulnerable residents through its Meals at Home service, sparking food safety concerns.
North London's iconic Grooves Records announces an electrifying autumn schedule featuring intimate performances from music legends and rising stars, cementing its status as a cultural hub for music enthusiasts.
A shocking investigation reveals Australian banks are failing mortgage holders in financial distress, with complaints of dismissive treatment and inadequate support systems.
Ofgem investigation reveals energy suppliers are sitting on £240 million of customer credit from old accounts, with nearly two million households due refunds.
Exclusive: Bexley Council faces £22.5 million budget gap amid soaring costs and service demands, with council tax hikes likely for residents.
Ministers announce radical overhaul of public appointments system, delegating authority for major roles including BBC positions to slash bureaucratic delays and streamline hiring processes.
Major UK banks Barclays and Santander are experiencing the highest customer departure rates after recent service disruptions left customers frustrated and seeking more reliable alternatives.
Thousands of users across the UK report simultaneous outages affecting Microsoft services, Xbox Live and ASDA operations in a major technical failure.
A major Microsoft outage has left thousands of British users unable to access Office 365, Xbox Live, and other key services. Discover what went wrong and when normal service will resume.