Virgin Media blunder leaves widower paying double
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
The BBC faces a critical juncture as director general Tim Davie and head of news Deborah Turness resign following concerted attacks from right-wing press and political figures. Explore the governance failures and future challenges.
Six leaseholders in Bromley have successfully challenged their landlord and won a £3,800 refund for unjustified service charges, including window cleaning. Discover how the tribunal ruled.
A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Exclusive investigation reveals shocking prison release errors while Elon Musk dominates word of the year lists. A look at the stories shaping Britain today.
The Duke of Sussex speaks out about his military service and calls for greater support for armed forces veterans in a powerful new interview.
Lambeth Council faces backlash after confirming the closure of its key welfare support service, leaving vulnerable residents without critical assistance for benefits, housing and debt issues.
Millions of Sky TV subscribers could be owed hundreds of pounds in refunds as the broadcaster prepares to permanently shut down one of its longest-running services. Here's how to check if you're eligible.
Health Secretary Wes Streeting reveals shocking accounts of racist abuse against NHS staff, comparing current hostility levels to the worst periods of the 1970s and 80s.
Royal Mail's modernised postboxes feature smaller apertures, preventing the charming tradition of yarn-bombing that has brightened British streets for years.
An investigation reveals how some London eateries are allegedly using mandatory service charges to avoid distributing tips to their waiting staff fairly.
English Defence League founder Tommy Robinson has been acquitted of public order offences after a tense confrontation at a London hotel housing asylum seekers. The verdict concludes a controversial case that divided public opinion.
The UK government is criminalising the depiction of strangulation and choking in pornography, with creators facing prosecution under new legislation targeting 'dangerous and harmful' content.
Exclusive: Civil servants confirm Prime Minister Keir Starmer received intelligence about Peter Mandelson's connections to Jeffrey Epstein before bringing him into government, raising serious questions about judgement and transparency.
A driver in East London faces serious consequences after being caught on camera vaping with both hands off the wheel while navigating a major roundabout. Exclusive police footage reveals the dangerous moment.
An industry insider reveals that Call of Duty studios welcome the Xbox Game Pass price increase, believing it creates a fairer value proposition for their blockbuster titles.
A major incident in Cumbria's Shap area has derailed a Glasgow to London service, causing significant rail disruption and emergency response operations.
The Ministry of Defence announces major overhaul with new agency to manage armed forces accommodation after widespread criticism from service personnel and their families about housing conditions.
Welsh actor Alexandra Roach reflects on her remarkable career journey, from playing young Margaret Thatcher to finding creative fulfilment in challenging roles and personal happiness.
Firefighters across England are responding to a dramatic increase in animal rescue callouts, from swans trapped in fishing lines to deer caught in fencing, revealing the hidden demands on emergency services.
Defence Secretary Grant Shapps reveals massive £9.2bn investment to transform crumbling military accommodation into modern homes for service personnel and their families across the UK.
Exclusive footage shows Chelsea defender Wesley Fofana committing dangerous driving offence on motorway hard shoulder, prompting police investigation and fan outrage.
An East London council faces severe criticism after distributing out-of-date cured meats to elderly and vulnerable residents through its Meals at Home service, sparking food safety concerns.
North London's iconic Grooves Records announces an electrifying autumn schedule featuring intimate performances from music legends and rising stars, cementing its status as a cultural hub for music enthusiasts.
Exclusive: Bexley Council faces £22.5 million budget gap amid soaring costs and service demands, with council tax hikes likely for residents.
Ministers announce radical overhaul of public appointments system, delegating authority for major roles including BBC positions to slash bureaucratic delays and streamline hiring processes.
Business Secretary Kemi Badenoch defends her past website hacking of Harriet Harman while drawing sharp contrast with Rachel Reeves' recent speeding offence in explosive political row.
Major UK banks Barclays and Santander are experiencing the highest customer departure rates after recent service disruptions left customers frustrated and seeking more reliable alternatives.
Thousands of users across the UK report simultaneous outages affecting Microsoft services, Xbox Live and ASDA operations in a major technical failure.
A major Microsoft outage has left thousands of British users unable to access Office 365, Xbox Live, and other key services. Discover what went wrong and when normal service will resume.