Santander Announces Major Branch Network Changes for 2026
Santander is set to close 18 bank branches across the United Kingdom in 2026, as part of a sweeping transformation of its physical network. This move follows the closure of 95 branches in 2025 and reflects a broader industry trend towards digital banking services.
The bank has already implemented significant alterations at 52 locations, with many branches seeing reduced operating hours or becoming counter-free to adapt to changing customer behaviours.
Shift to Digital Banking Drives Changes
A comprehensive review conducted by Santander in 2021 highlighted a clear preference among customers for mobile, online, and telephone banking options. In response, the bank has adjusted its branch operations to better align with this digital shift.
Currently, 36 Santander branches are operating on reduced hours, typically opening only on Mondays, Wednesdays, and Fridays from 9:30 AM to 3:00 PM. This schedule aims to streamline services while maintaining some in-person access for customers who require it.
Counter-Free Branches and Community Initiatives
In addition to the reduced hours, 18 branches have been converted to counter-free models. This change, which began rolling out in phases from June 16, 2025, is designed to create more space and time for branch teams to assist customers with complex queries and financial advice.
To mitigate the impact of these closures, Santander is introducing Community Bankers who will visit local spaces such as libraries and community halls on a weekly basis. Customers can also access support through a dedicated helpline at 0330 678 2469, where they can book branch appointments or seek assistance.
List of Affected Branches
The 18 branches scheduled for closure in 2026 include locations across England, Wales, Scotland, and Northern Ireland. While exact closure dates have not been confirmed, customers are encouraged to explore alternative banking options.
- Bexhill, East Sussex
- Billericay, Essex
- Dover, Kent
- Droitwich, Worcestershire
- Dunstable, Bedfordshire
- East Grinstead, West Sussex
- Holyhead, Gwynedd
- Ilkley, West Yorkshire
- Larne, County Antrim
- Lytham St Annes, Lancashire
- Maldon, Essex
- Morley, West Yorkshire
- North Walsham, Norfolk
- Redcar, Cleveland
- Saffron Walden, Essex
- Turriff, Aberdeenshire
- Uckfield, East Sussex
- Urmston, Greater Manchester
The 36 branches with reduced hours span various towns and cities, with specific schedules tailored to local demand. For example, some branches open on Tuesdays and Thursdays, while others maintain Saturday morning hours to accommodate weekend banking needs.
The 18 counter-free branches are located in areas such as Abingdon, Accrington, Bracknell, and Streatham, among others. These branches focus on providing advisory services rather than traditional counter transactions.
Looking Ahead
Santander has assured customers that alternative banking options will remain readily available, emphasising the convenience of digital platforms. The bank continues to monitor customer feedback and adapt its network strategy accordingly, as the financial landscape evolves towards greater digital integration.
