In a worrying development for UK energy consumers, Tomato Energy has become the latest supplier to collapse amidst the ongoing energy crisis. The company has entered administration, leaving thousands of customers uncertain about their future energy supply and bills.
What Happens When Your Energy Supplier Fails?
Fortunately, industry regulator Ofgem has robust protection mechanisms in place for exactly this scenario. Customers of failed energy suppliers don't need to panic - the safety net will automatically activate.
Here's what affected Tomato Energy customers can expect:
- Your energy supply will continue uninterrupted - no need to worry about power cuts
- Ofgem will appoint a new supplier to take over your account
- You should wait for contact from your new supplier rather than switching immediately
- Any credit balance you had with Tomato Energy will be protected
The Ofgem Safety Net Explained
The energy regulator's Supplier of Last Resort (SoLR) process ensures that customers are never left without power when their provider collapses. This system has been tested repeatedly during the recent energy market turmoil.
"When a supplier exits the market, we have robust processes in place to ensure customers' energy supplies are secure and domestic credit balances are protected," an Ofgem spokesperson confirmed.
What Should Customers Do Now?
- Take meter readings immediately - This ensures accurate billing during the transition
- Don't switch suppliers yet - Wait until the new supplier contacts you
- Download bills and statements - Keep records of your account balance
- Questions about credit balances? - Contact your new supplier once appointed
Tomato Energy's collapse marks another casualty in the challenging UK energy market, where soaring wholesale prices have pushed numerous smaller suppliers to the brink. The company had previously attempted to secure additional funding but ultimately failed to navigate the market pressures.
Customers are advised to monitor Ofgem's official communications for updates about their new supplier appointment and any changes to their tariff arrangements.
