Betfair urged to repay fraud victim's gambling losses
Betfair is under pressure to return £200k in commissions from a fraudster's stolen bets. The exchange missed multiple red flags on the 'VIP' customer's account. Read the full investigation.
Category : Search result: VIP customer
Supermarkets' Secret: They Know You're Pregnant Before Family
UK retailers are cashing in on customer data, acting like media agencies. Tesco and Sainsbury's lead a £5bn retail media revolution. Discover how they know your secrets.
Bruno Mars VIP Tickets at Wembley from £299
Fans can avoid ticket queues for Bruno Mars' Wembley shows with VIP packages offering premium seats, free drinks, and hospitality lounges. Tickets on sale from 15 Jan 2026.
Barista accidentally creates swastika in Jewish customer's coffee
Exclusive video reveals how a trainee barista in Hampstead accidentally formed a swastika in a cappuccino's foam, served to a Jewish family. The cafe manager took swift action.
Cinemas launch VIP beds and bars to lure film fans back
UK cinema chains like Odeon and Vue are investing in premium experiences with VIP beds and wine coolers to attract audiences, as the industry aims for a £1bn box office in 2025.
UK's Ickenham Travel Group goes bust after 55 years
The Ickenham Travel Group has ceased trading after 55 years. Learn about ATOL protection, refund options, and crucial steps for affected customers.
Gail's faces backlash over Christmas Day opening plans
Gail's Bakery sparks debate by opening 10 London branches on Christmas Day. While some praise the move for combating loneliness, others criticise it for staff welfare. Discover the full story and locations.
PPE Medpro in liquidation, owes government £148m
PPE Medpro, the company connected to ex-Tory peer Michelle Mone, has been wound up. It owes the UK government £148m for supplying unusable PPE during the Covid pandemic. Read the full story.
Thames Water complaints surge 75% amid £20bn debt crisis
Thames Water reveals a 75% surge in complaints as it negotiates a bailout to tackle its £20bn debt. Read the latest on the utility giant's financial struggle.
Elderly left in cold by faulty energy meter and poor service
An elderly woman in Stafford was left without heating due to a faulty British Gas prepayment meter, highlighting systemic customer service failures across UK energy suppliers, including billing errors and threats to minors.
Banking helpline nightmare for the 'befuddled'
Guardian columnist Tim Dowling recounts his frustrating ordeal with a bank helpline that mistakenly identified him as elderly and confused. A cautionary tale for anyone navigating automated customer service.
Clarkson's £95 Advent Calendar Sparks Customer Anger
Jeremy Clarkson faces customer complaints over delayed deliveries of his sold-out £95 Hawkstone advent calendar. Discover the festive drama from Diddly Squat Farm.
Virgin Media blunder leaves widower paying double
A grieving widower was forced to repeatedly explain his wife's death to Virgin Media for months while overpaying for broadband. Read his story and the company's apology.
London pub charges customer £989 for one drink
A casual drink in a London pub turned into a financial nightmare when one customer discovered their card had been charged nearly £1,000 for a single beverage, exposing payment system vulnerabilities that could affect anyone.
Migrant Hotel Chain Rated UK's Worst For Satisfaction
Exclusive investigation uncovers how a major hotel group accommodating asylum seekers received the UK's lowest guest satisfaction scores while earning millions from government contracts.
BT Bets on Budget Provider Amid Broadband Customer Losses
BT Group makes strategic move to acquire budget broadband provider Plusnet amid ongoing customer losses and intense market competition. Discover how this acquisition aims to bolster BT's market position.
UK Hotel Chains Ranked: Best & Worst Revealed
New research exposes the UK's top and bottom hotel chains based on customer satisfaction and value for money. Discover which brands are worth your stay and which to avoid.
Tomato Energy Collapses - Ofgem Steps In
Another UK energy supplier enters administration, leaving customers protected under Ofgem's safety net. Here's what affected households need to know about switching and payments.
Water firms seek double charging for sewage fixes
Water companies could bill households twice for infrastructure repairs to tackle sewage pollution under new Ofwat proposals being challenged in court by environmental campaigners.
47% Report Life-Changing Skin Transformation
Groundbreaking clinical results reveal nearly half of customers using this innovative skincare formula experienced such dramatic improvements that it restored their confidence and transformed their daily lives.
AI Expert: Stop Letting Machines Speak For You
Automation architect Raihan Islam responds to shocking KPMG report, revealing why businesses must maintain human voice in AI communications or risk losing customer trust and authenticity.
John Lewis VIP Lounge Opens for Loyalty Card Holders
The iconic department store launches premium members-only space with complimentary refreshments, personal shopping services and exclusive previews for My John Lewis loyalty members.
Australian Banks' Hardship Support Failures Exposed
A shocking investigation reveals Australian banks are failing mortgage holders in financial distress, with complaints of dismissive treatment and inadequate support systems.
Bon Jovi Wembley Seating Plan & Ticket Guide 2025
Everything you need to know about Bon Jovi's epic Wembley Stadium show - seating plans, ticket prices, VIP packages and essential event information for London's hottest concert.
Energy firms hold £240m in customer credit - Ofgem
Ofgem investigation reveals energy suppliers are sitting on £240 million of customer credit from old accounts, with nearly two million households due refunds.
Barclays, Santander lead customer exodus after outages
Major UK banks Barclays and Santander are experiencing the highest customer departure rates after recent service disruptions left customers frustrated and seeking more reliable alternatives.
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